Refund Policy for Electronic Goods: Ebooks and Online Courses

Thank you for purchasing electronic goods from FLMom.com. We value our customers and strive to offer high-quality products and services. We understand that there may be times when you may need to request a refund. The following is our refund policy for electronic goods, such as ebooks and online courses:

Ebooks:

All sales are considered final after 3 days from the purchase date.
If you encounter technical issues that prevent you from accessing or downloading the ebook, please contact our support team within the 3-day period, and we will make every effort to resolve the issue. If the problem cannot be resolved, a full refund will be issued.
No refunds will be granted for dissatisfaction with content. We encourage customers to carefully read product descriptions and preview content (when available) before making a purchase.

Online Courses:

A full refund can be requested within 7 days of purchase, provided you have not accessed or started more than 30% of the course content.
If you have accessed or started more than 30% of the course content, no refund will be granted.
For bundled courses, if you've accessed more than 30% of any single course within the bundle, no refund will be granted for the entire bundle.
In cases of technical difficulties preventing access to course material, please contact our support team. If the issue can't be resolved, a pro-rated refund may be issued based on the percentage of content you couldn't access.

Monitoring of Purchase and Refund Behavior:

We value genuine customers and want to ensure that everyone has a fair opportunity to benefit from our electronic goods. Therefore, to maintain the quality and integrity of our services, we monitor purchasing and refund patterns.
Customers who demonstrate a recurring pattern of purchasing and then requesting refunds, especially without valid reasons, will be flagged by our system.
If an individual's refund behavior is deemed excessive or abusive, FLMom.com reserves the right to:
- Deny future refund requests from that customer, even if they fall within the stated refund policy.
- Block or limit the customer's ability to make future purchases on our sites, including but not limited to FLMom.com.
- Users flagged for such behavior will be notified by email about the impending actions to their accounts. We believe in transparency, and this step ensures customers are aware of the reasons behind any decisions made concerning their account.
  - If a customer believes their account was wrongly flagged or restricted, they can contact our support team for a review and clarification. All decisions after the review will be deemed final.
- By continuing to use our platform and make purchases, you acknowledge and agree to this monitoring and potential limitation on account activities. Our aim is always to create a trustworthy environment for genuine learners and readers, and we appreciate your cooperation and understanding in this matter.

General:

All refund requests must be made in writing via email within the contact address provided in your learner dashboard.
Refunds will be processed using the original payment method. Please allow 10-14 business days for the refund to be reflected in your account.
Once a refund is processed, you will lose access to the ebook or course content immediately.
FLMom.com reserves the right to change this refund policy at any time. Any changes will be communicated on our website and, where appropriate, through email notification.

By making a purchase, you agree to this refund policy and relinquish any rights to subject it to any questions, judgment, or legal actions. We urge our customers to be certain of their purchase decisions before finalizing them.

Thank you for your understanding and trust in FLMom.com. We are dedicated to providing the best learning experiences and ensuring satisfaction with our products and services. If you have any further questions or concerns, please don't hesitate to contact us.